Returns and Exchanges
We want you to love what you ordered! You can return or exchange any unworn, unwashed or defective merchandise within 7 days of purchase. Returns made within 7 days of purchase in original unworn, unwashed condition with all labels attached will be refunded to the original form of payment within 7 days of return. Refunds of delivery charges will not apply and you will have to cover the risk and costs of returning the item to us. Any Products that have been CUSTOM ordered, shortened, altered or made up to any specific measurement is at the client’s risk and cannot be returned or refunded.
Enclose your receipt and merchandise to:
Cherry Blossom Active Wear (Pty) Ltd
33 Marelu Street
Six Fountains Estate
Pretoria
Gauteng
0081
Cherry Blossom Active Wear (Pty) Ltd reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Cherry Blossom Active Wear (Pty) Ltd a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the garment’s arrival at our offices.
PLEASE NOTE:
a) Cherry Blossom Active Wear (Pty) Ltd will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the return shipping and handling charge.
c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
d) You need to send the original or a copy of receipt with you order.
e) In the event that your product is lost in transit, Cherry Blossom Active Wear (Pty) Ltd will not be held liable and therefore recommends that you send all returns via Register Post.
f) We ask that you allow 7 business days from the day your return your package for your account to be credited.